Data deletion notice

You can ask us to delete the personal information we hold about you, including the content of your enquiries, your contact details, and your communications with us via WhatsApp, Messenger, Instagram or email.

How to request

Please email [email protected] with the subject "Data deletion" and state in the body the name you used to contact us and your email address, WhatsApp number or Messenger or Instagram account name, so that we can find the matching records.

How we handle it

Once we have verified the request, we will delete your customer details and communication records and reply by email to confirm. If you have completed orders with us, records such as contracts and invoices that the law requires us to keep will be retained for the prescribed period and deleted after it ends.

Please note

Deleting records from our system does not delete the chat history on your own phone in WhatsApp, Messenger or Instagram. You need to delete those records yourself in the relevant app.

How personal information is handled is set out in the privacy policy.