Privacy policy

This policy explains how Minglan Construction Machinery Co., Ltd. ("we") collects and uses personal information on this website and when communicating with customers through WhatsApp, Messenger, Instagram and email.

Last updated: 2026-11-12

Information we collect

When you submit an enquiry form, we receive the name, country, email address, WhatsApp number and message you enter, and the equipment you are enquiring about.

When you contact us through WhatsApp, Messenger or Instagram, we receive the display name, phone number or account ID provided by the platform, and the messages and attachments you send. When you email us, we receive your email address and the content of the email.

When you browse the website, we store a cookie with a random ID in your browser to count the pages you visit, your source of visit and your country. The country is determined from the network request; we do not store your IP address, browser information or referring URL. See the cookie notice for details.

How we use this information

We use this information to reply to your enquiry, provide quotations and proforma invoices, keep in touch with you and complete transactions with you. Aggregated visit data is used to understand how the website is used and to prevent spam submissions and abuse.

To make it easier for our staff to read, we may translate the messages you send into other languages.

We do not sell your personal information and do not use it for purposes other than those above.

Who we share information with

Your information can only be viewed by the staff handling your account and by administrators, and each staff member can only view their own customers. To provide the service, we pass the necessary information to the following service providers:

Meta Platforms: sending and receiving messages through WhatsApp, Messenger and Instagram. These platforms also process your information under their own privacy policies.
Cloudflare: website acceleration, security protection and identification of visitors' countries.
Machine translation providers: automatic translation of enquiries and chat messages.

These providers may process this information outside your country or region. We may also provide information to the authorities where required by law.

Retention period

Enquiries, customer records and communication records are kept while we have a business relationship with you. After the business relationship ends, we keep them only for as long as needed to handle after-sales, accounting and legal obligations. Website visit records and visitor cookies are kept for 13 months.

Your rights

You can ask to view, correct or delete the personal information we hold about you, and you can ask us to stop sending you marketing messages. Please email [email protected] with the name you used to contact us and your email, phone number or account name so we can find the matching records. See the data deletion notice for the specific deletion steps.

Minors

This website is aimed at business customers and not at minors.

Policy updates

If this policy is changed, we will publish the new version on this page and update the date.